At AROMA MAGIC LTD, we want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
Returns
Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we cannot offer you a full refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase may be required
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed
- A credit will automatically be applied to your original method of payment
- Please allow a few working days for the refund to appear, depending on your payment provider
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us via email.
Shipping Returns
To return your product, please mail it to:
AROMA MAGIC LTD
133 Telford Road
Edinburgh, EH4 2PX
United Kingdom
Return Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item
- Shipping costs are non-refundable
- If you receive a refund, the cost of return shipping may be deducted from your refund
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions about returns or refunds, please contact us:
📧 Email:
aromamagic@aromamagicltd.com
aromamagicltd@gmail.com
📞 Phone:
+44 0744 139 5623
Business Information
Company Name: AROMA MAGIC LTD
Company Number: SC880003
📍 Address:
133 Telford Road
Edinburgh, EH4 2PX
United Kingdom
🌐 Website:
www.aromamagicltd.com
Working Hours
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday & UK Bank Holidays: Closed
Thank you for shopping with AROMA MAGIC LTD. Your satisfaction is important to us.